After checkout is completed, an order confirmation is normally displayed and a confirmation message is sent to the contact address provided during checkout. The confirmation summarizes the items, quantities, delivery details, and amount submitted for payment. If no confirmation arrives, please check spam or junk folders and then contact customer service through the Contact Page with the name and order details used at checkout.

Please request a change as soon as possible through the Contact Page. We may be able to update an order before it enters processing, but changes cannot be guaranteed once packing, payment verification, or carrier handover has begun. For security, we may ask you to confirm order information before modifying personal or delivery details.

Cancellation requests should be submitted promptly through the Contact Page. An order may be cancelled only if it has not entered a stage where fulfillment can no longer be stopped; once dispatched, the return procedure applies instead. Approved cancellations are refunded to the original payment method, and posting time depends on the payment provider.

The checkout is designed to accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club. The methods actually available for a transaction may depend on the customer’s location, card issuer, and the checkout configuration displayed at the time of purchase. A payment method is not charged successfully until the issuer or payment processor authorizes the transaction.

Payment information is transmitted through secure checkout technology and is handled by payment service providers using appropriate technical and organizational safeguards. Fankitzy does not ask customers to send complete card details through ordinary messages or the Contact Page. Customers should also protect their device, account credentials, and one-time verification codes.

A payment can be declined because of incorrect details, issuer security controls, insufficient available funds, geographic restrictions, or a failed verification step. A pending payment usually means that the issuer has not completed authorization or that a temporary authorization hold is being reviewed. Please contact the card issuer first and, if the order status remains unclear, contact customer service without submitting repeated orders unnecessarily.

Orders are generally prepared after payment authorization and routine order checks are completed. Processing usually takes one to three business days, although high-volume periods, product availability, verification needs, or public holidays may require additional time. A shipping confirmation is normally sent when the parcel is handed to the carrier.

When tracking is available, the shipping confirmation includes a tracking number or tracking link. Tracking events can take some time to appear after label creation, particularly before the carrier performs the first physical scan. If tracking has not updated for several business days, please contact customer service with the order number.

First review the most recent carrier scan and verify that the delivery address is correct. Weather, customs processing, local service interruptions, peak seasons, and remote destinations can extend estimated transit times. If the parcel is materially overdue or appears to be stalled, contact customer service so that an inquiry can be opened with the carrier where appropriate.

Submit a return request through the Contact Page and include the order number, item name, reason for return, and any relevant photographs. Wait for return instructions before sending the item, because the return destination and required information may differ from the original shipping address. Pack the item securely and retain proof of postage until the return is completed.

A return should be unused, unworn except for a reasonable fit check, unwashed, and free from odors, stains, damage, alterations, or signs of extended use. Original tags, packaging, accessories, and included materials should be returned whenever supplied. Items that cannot be resold for hygiene, safety, or condition reasons may be refused or may receive a reduced refund where permitted by law.

Size-related returns may be accepted when the item otherwise meets the return conditions and the request is made within the applicable return period. Customers should review the Size Guide before ordering, because body measurements and preferred fit can differ. Unless the item is defective or incorrectly supplied, return shipping costs may remain the customer’s responsibility.

After a returned item arrives, it is inspected before a refund decision is completed. Approved refunds are generally initiated within five to ten business days after inspection, and the financial institution may need additional time to post the credit. The total timing therefore depends on the return transit, inspection queue, payment processor, and card issuer.

Refunds are normally issued to the original payment method used for the order. This helps protect customers and reduces the risk of payment fraud or misdirected funds. If the original payment method is no longer available, contact customer service so the case can be reviewed in accordance with processor rules and applicable law.

Standard outbound shipping may be refunded where required by applicable consumer law or when the return results from an error attributable to us. Premium or expedited shipping upgrades are generally not refundable beyond the cost of the least expensive standard method, where such a distinction applies. Return shipping is usually the customer’s responsibility unless the item is damaged, incorrect, or otherwise qualifies for a prepaid return under this policy.

Measure the chest, waist, hips, height, and preferred jersey length, then compare those measurements with the Size Guide rather than relying only on a usual label size. If measurements fall between two sizes, choose the larger size for a relaxed fit or the smaller size only when a close fit is preferred and the product description supports it. Product construction and fabric stretch can affect the final feel.

Size charts are practical guidance and small production variations can occur because garments are cut and assembled in batches. Manual measurement can also produce a difference of approximately one to three centimeters depending on the measuring method. A minor variation within a reasonable tolerance is not necessarily a defect.

Children’s product labels correspond to an age and height range, but height and body build are more reliable than age alone. Measure the child while standing naturally and allow room for movement and any base layer expected under the jersey. When the child is near the top of a height range, the next size may provide more comfortable growing room.

The checkout may allow either guest ordering or account-based ordering depending on the options displayed. An account can make it easier to review order history and maintain delivery details, but customers remain responsible for keeping their information current. Guest customers should retain their order confirmation for future service requests.

Use a unique password, do not share sign-in credentials, and sign out when using a shared device. Contact customer service promptly if you suspect unauthorized access, a changed email address, or an order you did not place. We may temporarily restrict activity or request verification to protect the account and associated orders.

Account profile fields can generally be updated through the account interface when available. Requests involving access, correction, deletion, or other privacy rights may be submitted through the Contact Page and will be handled subject to identity verification and legal retention duties. Certain transaction records may need to be retained even after an account is closed.

Use the Contact Page and provide a clear description of the issue. For order questions, include the order number, the name used at checkout, and relevant photographs or tracking details. Complete information helps the service team investigate efficiently and reduces unnecessary follow-up.

Contact customer service as soon as reasonably possible after delivery, preferably before wearing, washing, altering, or discarding any packaging. Include photographs of the item, packaging, shipping label, and the specific problem. These details help determine whether a replacement, refund, missing-item shipment, or carrier claim is appropriate.

Provide the order number, item name and size, delivery postcode, a concise timeline, and the outcome you are requesting. Attach clear photographs when the matter concerns damage, defects, incorrect products, or package condition. Never send full card numbers, passwords, or one-time security codes through a customer service message.