fankitzy Customer Information
Terms of Use
The rules governing access to the website, customer accounts, orders, payments, delivery, and permitted use.
1. Scope
These Terms of Use govern access to and use of the fankitzy website, including browsing, account features, product information, checkout, and related customer services. Additional policies, including the Privacy Policy, Shipping Policy, and Return and Refund Policy, form part of the website rules where relevant. Mandatory consumer rights under applicable law are not excluded or reduced by these terms.
2. Use of the Website
The website may be used for lawful personal shopping and information purposes. Users must provide accurate information, comply with applicable laws, and avoid conduct that interferes with security, performance, or the experience of others. Access may be restricted temporarily for maintenance, security review, suspected abuse, or legal compliance.
3. Customer Accounts and Responsibilities
Customers who create an account are responsible for maintaining accurate profile information, safeguarding passwords, and controlling access to their devices. Activity performed through an account may be treated as authorized unless promptly reported as suspicious. We may request verification, suspend access, or require a password reset where necessary to protect the customer, the website, or other users.
4. Product Information
We aim to describe products, colors, materials, dimensions, and features clearly, but screen settings, lighting, measurement methods, and production tolerances may affect appearance. Images are illustrative and packaging may change without altering the essential nature of the product. Customers should review the product page and Size Guide before ordering and contact customer service when a specific feature is material to the purchase.
5. Orders
An order is a request to purchase the selected products at the checkout terms shown. Customers must review items, sizes, quantities, addresses, shipping method, and price before submission. We may contact the customer for clarification, fraud prevention, availability, or address verification, and we may decline or cancel an order where payment fails, stock is unavailable, information is materially incorrect, or fulfillment would violate law or these terms.
6. Formation of Contract
An automated order acknowledgment confirms receipt of the order request but does not necessarily mean that the order has been accepted. A sales contract is generally formed when we expressly confirm acceptance, dispatch the products, or otherwise complete the acceptance step identified in the checkout process. If an order cannot be accepted after payment authorization, the authorization will be released or the amount refunded in accordance with payment-provider procedures.
7. Prices and Availability
Prices are displayed in the currency shown at checkout and may include or exclude taxes, duties, or shipping as explained before order submission. Product availability can change between browsing and checkout, and an item shown online may become unavailable because of concurrent orders, inventory discrepancies, or quality checks. Obvious pricing or description errors may be corrected, and affected customers will be offered a reasonable opportunity to confirm the corrected terms or receive cancellation and refund.
8. Payment
Payment must be made using a method offered at checkout, and the customer confirms that they are authorized to use the chosen method. Card issuers and payment processors may perform identity, address, security, or fraud checks and may place temporary authorization holds. We are not responsible for issuer declines, exchange-rate charges, or bank fees that are not imposed by us.
9. Shipping and Delivery
Orders are shipped to the address confirmed at checkout, and customers are responsible for providing complete and accurate delivery information. Processing and transit times are estimates rather than guarantees unless expressly stated otherwise. Risk, title, delivery responsibility, and remedies for loss or damage are determined by applicable law and the specific shipping terms presented for the order.
10. Returns and Refunds
Eligible returns and refunds are governed by the Return and Refund Policy and any mandatory rights applicable to the customer. Items should be handled only as necessary to inspect fit, nature, and characteristics, and must be returned with required materials in suitable condition. Refund timing includes return transit, inspection, internal processing, and the payment provider’s posting period.
11. Intellectual Property
The website and its original content, design, graphics, text, code, and brand presentation are owned by or licensed to the operator and protected by intellectual property law. Permission to browse the website is limited, revocable, non-exclusive, and for personal lawful use. No right is granted to copy, scrape, republish, modify, sell, reverse engineer, or create derivative commercial services from protected website materials.
12. Prohibited Uses
Users must not introduce malicious code, attempt unauthorized access, overload the website, bypass technical restrictions, harvest data, impersonate another person, use stolen payment information, submit fraudulent claims, or use the website for unlawful or misleading activity. Automated access, scraping, testing, or monitoring is prohibited unless expressly authorized in writing or permitted by mandatory law. Violations may result in account restriction, order cancellation, preservation of evidence, and referral to relevant service providers or authorities.
13. Limitation of Liability
To the fullest extent permitted by law, the website is provided without guarantees that it will be uninterrupted or completely error-free, and liability for indirect or unforeseeable losses is excluded where lawful. Nothing excludes liability that cannot legally be excluded, including liability for fraud, willful misconduct, or other mandatory categories. Consumers retain remedies and protections provided by applicable law, and any limitation is interpreted only to the extent legally enforceable.
14. Changes to the Website
We may update product ranges, features, checkout methods, layouts, service providers, or technical requirements to improve operations, security, or compliance. Updates may cause temporary interruption or may make older devices or browsers less compatible. We are not required to preserve a particular feature indefinitely unless an active contract or applicable law requires otherwise.
15. Changes to These Terms of Use
These terms may be revised to reflect legal, operational, security, or service changes. The revised terms apply from the effective date shown or from another date communicated in accordance with applicable law, but they do not retroactively remove rights already accrued under an accepted order. Continued website use after publication is subject to the current terms for future activity.
16. Governing Principles and Severability
These terms are interpreted under the law applicable to the operator and transaction, while preserving any mandatory consumer protections that apply in the customer’s place of residence. If a provision is found invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue to operate. A failure to enforce a provision immediately does not waive the right to enforce it later.
17. Contact
Questions about these Terms of Use may be submitted through the Contact Page. Please identify the relevant page, order, or account issue and provide enough detail for review, while avoiding passwords, complete card numbers, or one-time codes. Postal correspondence may be sent to Yi Yi Sports Limited, Unit 11, 13/F, Block C, Wong King Industrial Building, 192–198 Choi Hung Road, San Po Kong, Hong Kong, Postal Code 999077.